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Purchases will be sent by Royal Mail or courier depending on size, please make it clear to us if there are any special delivery instructions.
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Terms and conditions
Shipping
We do not charge packing and shipping fees on orders for prints over £150. Prints are sent by a tracked and signed service and we will provide you with tracking details. Shipping of framed prints is only available in the UK and will only be done at the buyer’s risk. Our packaging is excellent, but we cannot absolutely guarantee the safety of works behind glass in transit.
We ship all items by a tracked service. If you have any special requests regarding delivery, please mail ben@benboswell.co.uk or call Ben Boswell on +44 7964 667529 to discuss.
Please note that we cannot be responsible for additional charges levied on overseas parcels upon their arrival in your country.
Returns
We are sorry that you wish to return an item. For shop items please mail ben@benboswell.co.uk and Ben will contact you directly. For original prints from Laura Boswell’s gallery please email laura@lauraboswell.co.uk and Laura will contact you directly.
Undamaged items must be returned unused and in a resaleable condition within 30 days of receipt. Please obtain proof of shipping as goods remain your responsibility until received by us. We cannot issue a refund until the goods arrive back with us in a resaleable condition. Refunds will be issued within five working days upon the item’s safe return and will not include the cost of shipping. Shipping costs for returning goods are your responsibility.
Your statutory rights are not affected.
Goods damaged in transit: in the unlikely event of your goods being damaged in transit, please contact Ben at ben@benboswell.co.uk including photographs of the damaged packaging and the item. Alternatively refuse to accept the parcel and cite the damage to the courier and then contact Ben at the above email. We accept responsibility for the safe delivery of your item and on proof of damage in transit will replace the item or refund you in full including shipping. Please note that works behind glass are sent at the buyer’s risk and are exempt from refunds.